SUPPORT
Tell us what happened.
Email hello@sixsentences.com. We aim to acknowledge normal requests within two business days. Active security or privacy incidents are triaged as soon as possible.
Account and product support
Login, workspace, quota, import, export and general product questions.
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Research-quality issue
Incorrect citations, missing evidence, screening decisions or unexpected research output.
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Privacy request
Access, export, correction, deletion, restriction or consent withdrawal.
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Billing question
Plan, invoice, payment, cancellation, refunds or a capacity charge that does not match your session.
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Help us reproduce the issue
Include the affected feature, approximate time, what you expected and what happened. A run or manuscript ID is useful. Remove participant data, passwords, API keys and confidential research content before attaching screenshots.
To share a private chat for human review, use the report control in that chat and confirm the consent prompt. Support staff do not routinely inspect unreported private conversations. Necessary technical operation, a specific legal obligation or an expressly requested support action may require narrowly scoped access as described in the Privacy Policy and DPA.
Export and switching providers
Download your workspace or request switching assistance from your account settings. Our data-portability register explains available formats, data categories, timelines and technical limitations.
Illegal content and DSA contact
Report suspected illegal content stored by the service through our notice-and-action page. Our DSA contact for users and authorities is legal@sixsentences.com. We handle these enquiries in German and English with human review. Do not access someone else's private data to obtain evidence.
Security reports
Follow the responsible-disclosure instructions on our security page. Do not include credentials or another person's data in the first message.