SUPPORT
Tell us what happened.
Email hello@sixsentences.com. We aim to acknowledge normal requests within two business days. Active security or privacy incidents are triaged as soon as possible.
Account and product support
Login, workspace, quota, import, export and general product questions.
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Research-quality issue
Incorrect citations, missing evidence, screening decisions or unexpected research output.
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Privacy request
Access, export, correction, deletion, restriction or consent withdrawal.
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Billing question
Plan, invoice, payment, cancellation or refund questions once billing is enabled.
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Help us reproduce the issue
Include the affected feature, approximate time, what you expected and what happened. A run or manuscript ID is useful. Remove participant data, passwords, API keys and confidential research content before attaching screenshots.
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Security reports
Follow the responsible-disclosure instructions on our security page. Do not include credentials or another person's data in the first message.